Shipping Policy
Last updated: March 2, 2026
At Biodust Naturals, we are committed to delivering your natural wellness products safely and efficiently. This shipping policy outlines our delivery process, timelines, and costs.
Shipping Areas
We currently ship to all major cities and towns across India. We are working on expanding our shipping network to reach more remote areas.
Major Cities (1-2 business days)
Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Jaipur, Surat
Other Cities (3-5 business days)
All other cities and towns across India
Shipping Costs
Free Shipping
Order Value: ₹500 and above
Delivery Time: 1-5 business days
Standard Shipping
Order Value: Below ₹500
Cost: ₹50
Order Processing
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
Processing Steps
- Order confirmation and payment verification
- Product preparation and quality check
- Packaging with eco-friendly materials
- Shipping label generation and dispatch
- Tracking information sent to your email
Delivery Timeline
| Location | Delivery Time | Shipping Method |
|---|---|---|
| Metro Cities | 1-2 business days | Express Delivery |
| Tier 2 Cities | 2-3 business days | Standard Delivery |
| Other Areas | 3-5 business days | Standard Delivery |
Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status using our tracking system or by visiting the courier company's website.
Track Your Order
Use your order number or tracking ID to check the status of your shipment.
Track OrderSpecial Handling
Fragile Items
All our products are carefully packaged with protective materials to ensure they reach you in perfect condition.
Temperature Sensitive
Some products may require special handling during extreme weather conditions. We take extra care during summer and monsoon seasons.
Delivery Issues
If you experience any issues with your delivery, please contact us immediately. Common issues include:
- Package not delivered within expected timeframe
- Damaged or tampered packaging
- Wrong address or delivery location
- Missing items from your order
We will work with our shipping partners to resolve any delivery issues promptly.
Need Help?
If you have any questions about shipping or need assistance with your order, please contact us:
Email: shipping@biodustnaturals.com
Phone: +91 98765 43210
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST