Return & Replacement Policy
Last updated: March 2, 2026
At Biodust Naturals, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and replacement policy.
Return Policy Overview
30-Day Return Window
You have 30 days from the date of delivery to return or exchange your products. Items must be in original, unopened condition with all original packaging and labels intact.
✅ Eligible for Return
- • Unopened products in original packaging
- • Products with manufacturing defects
- • Wrong items sent by us
- • Damaged products during shipping
- • Products past their expiry date
❌ Not Eligible for Return
- • Opened or used products
- • Products damaged by customer
- • Products without original packaging
- • Customized or personalized items
- • Products returned after 30 days
How to Return
Step-by-Step Return Process
- Contact Us: Email us at returns@biodustnaturals.com or call +91 98765 43210 within 30 days of delivery
- Provide Details: Share your order number, reason for return, and product details
- Get Approval: We'll review your request and provide a Return Authorization Number (RAN)
- Package Items: Pack the items securely in original packaging with all labels intact
- Ship Back: Send the package to our return address (we'll provide shipping label)
- Receive Refund: Once we receive and verify the items, we'll process your refund
Replacement Policy
We offer free replacement for products that are defective, damaged during shipping, or if we sent the wrong item. The replacement will be sent at no additional cost to you.
Free Replacement
- • Manufacturing defects
- • Shipping damage
- • Wrong items sent
- • Expired products
Exchange Process
- • Same product, different size
- • Different product of same value
- • Upgrade to higher value product
- • Downgrade with refund difference
Refund Process
| Payment Method | Refund Time | Processing Fee |
|---|---|---|
| Credit/Debit Card | 5-7 business days | No fee |
| UPI | 2-3 business days | No fee |
| Net Banking | 3-5 business days | No fee |
| Cash on Delivery | Bank transfer (5-7 days) | No fee |
Return Shipping
Free Return Shipping
- • Manufacturing defects
- • Wrong items sent by us
- • Damaged during shipping
- • Products past expiry date
Customer Pays Shipping
- • Change of mind returns
- • Size/color exchanges
- • Products not as expected
- • Opened products
Special Cases
Allergic Reactions
If you experience an allergic reaction to any of our products, please stop using it immediately and contact us. We will provide a full refund and may request photos for documentation purposes.
Bulk Orders
For bulk orders (10+ items), we offer extended return policies and special handling. Contact us for customized return terms.
Need Help with Returns?
Our customer service team is here to help you with any return or replacement requests. Contact us through any of the following methods:
Contact Information
Email: returns@biodustnaturals.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed