Refund Policy
Last updated: March 2, 2026
At Biodust Naturals, we strive to provide you with the best natural products and service. If you're not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.
Refund Eligibility
✅ Full Refund Eligible
- • Unopened products in original packaging
- • Manufacturing defects or quality issues
- • Wrong items sent by us
- • Products damaged during shipping
- • Allergic reactions (with documentation)
- • Products past their expiry date
❌ Not Refundable
- • Opened or used products
- • Products damaged by customer
- • Products without original packaging
- • Customized or personalized items
- • Products returned after 30 days
- • Shipping charges (unless our error)
Refund Process
How to Request a Refund
- Contact Us: Email refunds@biodustnaturals.com or call +91 98765 43210 within 30 days of delivery
- Provide Information: Order number, reason for refund, and product details
- Return Authorization: We'll provide a Return Authorization Number (RAN) if approved
- Return Items: Send back the items in original packaging (we'll provide shipping label)
- Quality Check: We'll inspect the returned items upon receipt
- Refund Processing: Once approved, we'll process your refund within 5-7 business days
Refund Timeline
| Stage | Timeframe | Description |
|---|---|---|
| Request Submission | Immediate | Submit refund request via email/phone |
| Request Review | 1-2 business days | We review your request and provide RAN |
| Return Shipping | 3-5 business days | Items shipped back to us |
| Quality Check | 1-2 business days | We inspect returned items |
| Refund Processing | 5-7 business days | Refund credited to your account |
Refund by Payment Method
Credit/Debit Cards
Processing Time: 5-7 business days
Method: Refunded to original card
Fee: No processing fee
UPI Payments
Processing Time: 2-3 business days
Method: Refunded to UPI ID
Fee: No processing fee
Net Banking
Processing Time: 3-5 business days
Method: Bank transfer
Fee: No processing fee
Cash on Delivery
Processing Time: 5-7 business days
Method: Bank transfer
Fee: No processing fee
Partial Refunds
In certain cases, we may offer partial refunds instead of full refunds:
Partial Refund Scenarios
- • Minor cosmetic damage that doesn't affect product quality
- • Customer used a portion of the product before requesting refund
- • Product packaging damaged but product is intact
- • Customer changed mind after partial use
Refund Exceptions
No Refund Policy
- • Products returned after 30 days from delivery
- • Items damaged by customer misuse
- • Products without original packaging or labels
- • Customized or personalized products
- • Digital products or downloadable content
Special Considerations
- • Seasonal or limited edition products may have different return policies
- • Bulk orders may have customized refund terms
- • Gift purchases follow the same refund policy
- • Promotional items may have specific refund conditions
Refund Support
Our dedicated refund team is here to help you with any refund-related queries. We aim to process all valid refund requests quickly and efficiently.
Contact Information
Email: refunds@biodustnaturals.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Response Time
Email: Within 24 hours
Phone: Immediate during business hours
WhatsApp: Within 2-4 hours